There are a few causes to this,
I have not added a provider that covers that area yet,
The provider that covers that area does not report their outages online,
Or the provider that covers that area does not report outages at that detail
Some providers do not report the total customers that they serve in an area.
In these cases I use the Max outages for that area as the "Customers Tracked" number.
There are a few things I need help with:
If you know about an Electric Provider with an outage website that has not been added to this site yet, Let me know so I can add it. Especially if I think I have already "finished" the state. You can tell I have finished a state by if it shows a county map on the state's outage page.
I can also use QA help, Poke things and let me know if you see inconsistencies, both between this site and its self and this site and the various outage web sites for the Utilities.